Activation key won't work

[Moon Wizard]

If you're still having issues, please reach out to us at:
https://support.fantasygrounds.com/

Regards,
JPG

[tpage]

I purchased an ultimate subscription from FG and had tried to copy paste and manually enter the license key with no success in syncing the subscription to the profile. I have ordered it directly through FG and tried everything that I could think of to get it to work. Would someone be available to coach me though this troubleshooting process?

[damned]

welcome tpage - you should log a ticket here - https://support.fantasygrounds.com/

[tpage]

just did thanks

[Nylanfs]

Make sure there isn't a preceding or trailing space.